Find Answers to Your Common Questions
TruTransact is a marketplace that allows merchants to list products or services even without their own websites through a combination of features and functionalities provided by the platform. Ensuring merchants can focus on their core operations while leaving the payment-related tasks to the experts.
No, you do not need separate PayPal or cryptocurrency accounts to use TruTransact. TruTransact partners with various payment providers, including PayPal and Coinbase, to facilitate transactions. As a merchant, you do not need your own accounts with these providers. TruTransact handles the payment processing on your behalf, making it convenient for you and eliminating the need for additional accounts.
Yes, TruTransact can be seamlessly integrated into your existing website or e-commerce platform. Our developer-friendly APIs and plugins make it easy to integrate TruTransact's payment functionality, allowing you to accept payments directly on your website for your product or services listed on your Trutransact account.
TruTransact takes the security of customer data seriously. We partner with trusted payment providers that adhere to strict security standards, including PCI compliance and robust encryption protocols. Our systems are designed to safeguard sensitive information, ensuring secure transactions and protecting customer privacy.
The timeframe for funds reaching your bank account depends on various factors, such as the specific payment provider and payout schedule you have selected. TruTransact ensures timely transfers according to the specified schedules, and most transactions are typically processed within a few business days.
TruTransact provides support and guidance in the event of chargebacks and disputes. We work closely with payment providers to help merchants navigate these situations, providing documentation and evidence to resolve disputes in their favor whenever possible.
TruTransact provides currency conversion services to facilitate international transactions. We convert the customer's currency to USD at mid-market rates to ensure transparency and fairness. This allows merchants to receive payments in USD, regardless of the customer's initial currency, simplifying the payment process and offering a consistent experience.
We do not charge any setup or monthly fees to get started. TruTransact offers a transparent pricing structure tailored to the specific needs of each business. Our fees consist of a service percentage and a service fixed fee, which are based on factors such as the industry, specific services provided, and transaction volumes. The fees can be as low as 2% and are subject to change based on the sales performance of the merchant. We believe in providing fair and competitive pricing that aligns with your business growth. In addition to TruTransact's fees, it's important to note that there may be transaction fees set by the payment providers for card payments, Apple Pay, PayPal, and cryptocurrency transactions. These fees are determined by the respective payment providers and are separate from TruTransact's fees. We work with trusted payment providers to ensure competitive rates and a seamless payment experience for our merchants and their customers. TruTransact aims to maintain transparency and ensure that there are no hidden costs or surprises. Our pricing structure is designed to provide value for your investment, and any adjustments to the fees are communicated in advance, typically on a quarterly basis. We believe in fostering a long-term partnership with our merchants and are committed to their success. For specific information regarding your business's fees and to understand how they may be influenced by your sales performance, it is recommended to consult with TruTransact directly. They will be able to provide you with personalized details based on your business requirements and transaction volumes.
No, TruTransact is primarily designed for merchants and businesses, providing marketplace solutions and services tailored to their needs. It is not intended for personal use or for receiving money from friends and family.
You can provide your customers with payment links, QR codes, invoices, or integrate the payment functionality directly into your website or checkout process. This flexibility enables your customers to choose their preferred payment method such as credit/debit cards, digital wallets (such as Apple Pay and Cash App), PayPal, and even cryptocurrency, ensuring a seamless and convenient payment experience.
TruTransact differs from PayPal and Cash App as it primarily focuses on merchants and businesses, offering comprehensive payment solutions and services. Unlike PayPal, Cash App, and Lynk, which primarily cater to peer-to-peer transactions, TruTransact specializes in merchant-focused features, seamless integration options, and a wider range of product options to cater to the specific needs of businesses.