Privacy Policy
Effective Date: 02/07/2023
This Privacy Policy describes how TruTransact ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our users ("you" or "your") in connection with our services. We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the practices described in this Privacy Policy.
I. Introduction
At TruTransact, we collect and process personal information to verify the identity of our merchants, facilitate transactions, and comply with legal obligations. This Privacy Policy explains the types of personal information we collect, how we use and protect it, and your rights in relation to your personal information.
II. Information We Collect
1. Merchant Information:
a. When merchants sign up with TruTransact, we collect the following personal information:
- Name
- Email address
- Phone number
b. To verify the identity and business of our merchants, we may collect additional information, including:
- Tax Registration Number (T.R.N)
- Government-issued identification card, passport, or driver's license
- Business certificate or license
2. Merchant Withdrawal Information:
a. To process merchant withdrawals, we may collect:
- Bank account details
3. Merchant Customer Information:
a. For record-keeping purposes, we collect the following personal information from customers of our merchants:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- IP address (to determine the country of the transaction)
III. Purposes of Processing and Legal Bases for Processing
We process personal information for the following purposes and rely on the following legal bases:
1. To provide and fulfill our services to you:
a. Legal Basis: Performance of a contract
2. To verify the identity and business of our merchants:
a. Legal Basis: Compliance with legal obligations
3. To process merchant withdrawals:
a. Legal Basis: Performance of a contract
4. To maintain accurate records:
a. Legal Basis: Legitimate interests pursued by TruTransact
5. To communicate with you and provide customer support:
a. Legal Basis: Legitimate interests pursued by TruTransact
6. To comply with legal obligations, respond to legal requests, and prevent fraud:
a. Legal Basis: Compliance with legal obligations
7. To improve and personalize our services, and conduct data analytics:
a. Legal Basis: Legitimate interests pursued by TruTransact
IV. Sensitive Personal Data
TruTransact does not intentionally collect or process sensitive personal data, such as racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation. If any sensitive personal data is inadvertently provided to us, we will take appropriate measures to delete such information.
V. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.
VI. Data Accuracy
We strive to ensure that the personal information we hold about you is accurate, complete, and up to date. If your personal information changes, or if you believe that the information we hold about you is inaccurate or incomplete, please contact us promptly so that we can update our records
.
VII. Data Minimization
We only collect and process personal information that is necessary for the purposes outlined in this Privacy Policy. We take steps to ensure that the personal information we collect is adequate, relevant, and limited to what is necessary for those purposes.
VIII. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, and any other unlawful forms of processing. We regularly review and update our security measures to ensure the ongoing confidentiality, integrity, availability, and resilience of our systems and services.
IX. Disclosure of Personal Data to Third Parties
We may share your personal information with the following categories of recipients, to the extent necessary to fulfill the purposes outlined in this Privacy Policy:
1. Service Providers: We engage trusted third-party service providers to assist us in providing our services, including payment processors, email and SMS service providers, and analytics providers. These service providers are authorized to use your personal information only as necessary to provide the requested services to us.
2. Legal and Regulatory Authorities: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect and defend our rights, privacy, safety, or property, or those of our affiliates, users, or the public.
X. Consumer Rights Under the CCPA
If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include the right to know what personal information we collect, disclose, or sell about you, the right to request the deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
XI. Direct Marketing
We may use your personal information to send you promotional communications about our services, updates, and relevant offers. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us using the information provided at the end of this Privacy Policy.
XII. Your Legal Rights
Subject to applicable law, you may have certain rights regarding your personal information, including the right to access, rectify, restrict processing, and object to the processing of your personal information. You may also have the right to data portability and the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
XIII. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time, without prior notice to you. Any changes will be effective immediately upon posting the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
XIV. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
TruTransact Privacy Officer
Email: support@trutransact.com